Check Volume/Mute: Ensure the radio is unmuted and the volume is turned up.
Test Other Channels: If only one channel has no sound, it may be a temporary outage. Try other channels to confirm.
Power Cycle: Turn the radio off, wait 30 seconds, then restart it.
2. “Acquiring Signal” or No Signal
Antenna Placement: Ensure the antenna is securely connected and placed outdoors (e.g., on the car roof or near a window for home radios). Avoid obstructions like trees, buildings, or tunnels blocking the southern sky.
Weather Interference: Heavy rain, snow, or storms may disrupt signals temporarily. Wait for clearer weather.
Check Wiring: Inspect antenna cables for damage or loose connections. Contact us at +1(866) 240-6871 for assistance.
3. Channels Missing or “Loading”
Subscription Check: Confirm your subscription is active and includes the missing channels by logging into your account online.
Signal Refresh: Request a signal refresh through your service provider or contact us at +1(866) 240-6871.
4. Radio Not Activating
Verify Radio ID: Tune to Channel 0 or check your vehicle’s Uconnect®/infotainment system for the correct Radio ID (ESN/RID).
Wait Longer: Activation may take up to 1 hour. Keep the radio powered on and tuned to Channel 1 or 184.
Double-Check Input: Ensure the Radio ID was entered correctly during activation, with no typos.
5. Static or Poor Reception
Reposition Antenna: Adjust the antenna’s position on your car or move it slightly for home radios.
Avoid Interference: Keep the antenna away from GPS devices, power lines, or other electronics.
6. Account or Billing Issues
Check Trial Status: If using a free trial, verify it hasn’t expired. Contact your service provider to renew.